Refund and Returns Policy

Last Updated: [19-25-2024]

At 7ken.com, we strive to ensure customer satisfaction with our IPTV subscription services. However, we understand that there may be situations where refunds are necessary. Please review our Refund and Returns Policy below.

1. Refund Eligibility

We offer refunds under the following conditions:

• If the service is not accessible within 48 hours after the subscription activation due to technical issues on our end.
• If you mistakenly purchased the wrong subscription and notify us within 24 hours of purchase.

2. Non-Refundable Situations

• No refunds will be given for issues related to the user’s internet connection or device incompatibility.
• Refunds are not issued after 7 days from the date of purchase.
• If you fail to contact us within 48 hours of any service issue.

3. How to Request a Refund

To request a refund, contact our customer support at support@7ken.com, providing your order details and the reason for your refund request. We aim to process all eligible refunds within 7-10 business days.

4. Service Cancellation

You may cancel your subscription at any time. Upon cancellation, you will still have access to the service until the end of the current billing cycle, but no refunds will be given for the remaining period.